OUR OPERATIONS

At ROCK SOLID, we proactively manage your janitorial needs. Here are a few of the ways we achieve this goal:

EXTENSIVE PLANNING

Detailed Cleaning Schedules (DCS) are specifically developed for your facility to ensure that we are provide maximum cleaning within your budget.

An Extensive Training Program is completed by all custodians, regardless of their experience levels, before they are assigned to any of our buildings.

An On-the-Scene Supervisor is assigned to ensure your facility is thoroughly cleaned according to your specifications.

 

AGGRESSIVE QUALITY CONTROL

Frequent Inspections by your ROCK SOLID management team help guarantee that you are 100% satisfied with the service.

Janitorial Logs are left with each customer so you can conveniently communicate with your cleaning crew for special needs.

Criminal Background Checks are required of all employees.

“How Are We Doing?” Surveys are distributed quarterly to help us track our performance and facilitate improvement.

A Telephone Timekeeping System allows us to ensure your crew is spending sufficient time at your facility.

Rapid Response is made possible by all key personnel through our 24-hour paging system.

Name Tags are worn by all employees for added security.

Day Porters and Matrons are at your disposal to meet any special needs that arise during the day.